"we're going to moderate better i promise" is all well and good, and i do think it comes from an honest attempt to do better, but i gotta say it's kinda cold comfort now that we're several harassment-induced minor exoduses deep this year.
not to be the most cynical bitch alive or anything . but the fact that this lesson was not learned from any of the previous situations (including The Other Time Racists Dogpiled Renkon, Like, Less Than Two Months Ago) doesn't really paint a flattering picture. taken in the best faith possible, this is still pretty major incompetence and a clear failure to properly investigate situations they have support tickets for.
moving forward it seems they understand that this is a workload that is entirely impossible to shoulder on one person without them spontaneously combusting, but "volunteer moderator" is a dangerous badge to be potentially handing out, in particular when the new policy is literally presented as "get off my website, asshole". it's also sort of a hornet's nest of ethical concerns but like. we're already so far past the pale of that as it is.
i dunno. i hope that things meaningfully improve and the website becomes less hostile, but it feels a little late imo .