Yelled at by a customer who found there was a material flaw in their piece. We immediately said we would replace it free of charge including the labor, because that sucks! but that's not ENOUGH, apparently - we need to "make it right" by giving them money back, because they had to drive to our shop. Oh lord, they had to DRIVE! Can you fucking imagine!
Fuck that shit. Absolutely not. It was out of our control, there was zero way we could have known, and it's not our fucking fault you sent someone to pick up an eight and a half foot long three foot wide piece of plastic in a fucking kei car. Not an exaggeration. It was a fucking Honda kei van. I bet it IS inconvenient! That's not my fault OR my problem to be quite honest! Big shit requires a big truck, idk what you fucking want!