it sucks, we're still trying to contact discord and get it fixed. but i wanted to take a second to point out how it happened, because the method they used was a lot more advanced than what i've seen before.
having two points of contact for your loved ones is important. I feel like my second point of contact for a lot of discord acquaintances is just "google their youtube channel and go to the email from the about section" but that feels insufficient for people I'm very close to