So, I work in IT and had this happened the other day:
Me working with IT from different department on an issue
Day 1
IT from other department: Schedule a time with me and the client, and I can show you how to fix this
Me: Okay! sets meeting for Day 2 at 8:30 am
3:30 PM Day 1
Me to tech: Okay, so how are we connecting to the user? Do you guys use Bomgar?
Tech: doesn't reply
Day 2, 8:20 am
Me to tech: Hey, just reaching out to see how we're connecting to the client again?
8:30 AM
Tech: Why didn't you send out a teams link