sitting in my car in a Seattle parking lot. there's a knock on my window. it's an old lady, who asks me "how do we pay for parking?"
This shit is my daily life at work constantly trying to help people without computer literacy at the "took one compsci class in college" level do basic shit that now requires an email and an app when it used to just be talking to a person
every time I see an instance of technology friction like this, I am reminded of a section of Wang Huning's book "America Against America" (1991) in which he describes the use of technology as a mechanism of control beyond what politics/laws do, i.e. people can maneuver around when working with people, but when addressing a machine, it can only respond within its ability, hardware or software. a computer doesn't have the capability to allow exceptions based on context and human-to-human empathy, it can only follow its programming
My analysis in this book shows that the powerful groups that dominate politics are above the common people. The constraints of private property on political democracy in the capitalist system of the United States cannot be ignored. Even American scholars have said that a political democracy cannot function properly where the differences in economic power are so great that one group can use non-political means to determine the woes of another group.
