sometimes it feels as if the role of corporate "IT help desk" has further caused the learned helplessness around computers, especially with how locked down corpo computers are. Especially among nontechnical positions (I get the reasoning but also like... people complain about Junior Engineers being clueless and forget there isn't much room to explore until you get the hang of the Installing Software Under Duress people-loop)
usually no one in the loop has spare time for that help to be pedagogical. So the same problem happens over and over and over, removing even more time than if it was taught.
