are good examples of how companies will just create a role for unpaid labor with high social-capital or cultural influence opportunities instead of solving the problems they've created or even taking ownership for it.
this also describes the Microsoft support forum with excellent SEO but the forum regulars are all the kind of people who haven't yet managed to formulate an acceptable StackOverflow answer or they'd have left for there already. But there's no real social capital associated with being a Microsoft Approved Forum Answer Rando, unless I'm missing something involving other countries.
