in general, it can be hard to communicate without the context of a person's life and experience, and without tone or body language. and some people have been trained by twitter or tumblr or reddit or wherever to assume things are bad faith.
some people see the internet as a battleground and will take critiques of certain works or opinions very personally. certain kinds of fandom have taken on great significance in how some people conceive of their own identity, and so disagreeing with them about a work can feel the same as attacking them, from their perspective.
i hope internet culture can become less focused on "owning" your ideological enemies and "scoring points" in some kind of righteous battle that isn't actually accomplishing anything... but frankly, i'm not hopeful. outrage is a great way to get engagement and engagement = ads = money. as long as most major platforms for online interaction remain owned by corporations trying to maximize shareholder return, the incentive to turn websites into battlegrounds isn't gonna go away

































