Turfster

Earlier this year, Carly Holm, CEO of HR consultancy Humani, received a call from a New York-based client. One employee had filed a workplace harassment claim against another, and the situation was escalating quickly. But when Holm asked the client for a copy of their employee handbook, part of a routine compliance check, they stumbled. “They kind of sheepishly said ‘Okay, well here it is, ChatGPT wrote it,’” Holm told Forbes.

For Holm, who has reviewed AI-written policies for dozens of her clients, the revelation was no surprise. But in this case there was a major problem: the AI-generated handbook didn’t have an anti-harassment policy at all.