goro majima in Yakuza 0 is great representation for people who work in customer service against their own wishes but are really great at being a total doormat
Yakuza 0 and Thief (1981) both have a really good scene where a guy bonds with a girl he just (kind of) kidnapped over the abuses they've each suffered at the hands of others
dudes... they really do rock... and they also cry
actually managed to win a game of shogi without take backs in Yakuza 0... she's the greatest gamer alive