edit: it's the customers, as expected, but now I have a better picture of how they can slow things down this much.
i arrive to find two people in line
car at front: sits at window for 15 literal minutes. receives single drink
car after them: sits at window for 15 literal minutes, receives single drink
me: pulls up to window, places order, receives drink within 2 minutes
what could they possibly be doing up there? there can't be a beverage that takes 15 minutes to prepare, I would think, and it can't just be "they're busy" because then I would have to sit at the window for 15 minutes at least once in a while, but this has happened well over fifty times, and not once have I ever had to wait more than 2 minutes for my order, even if there's 10 people in line and only one person working. It has to be something these other patrons are doing to slow down the process, but I can't fathom what it could be.
