athenahollow

Athena Hollow

@athenahollow

Yep the loud sweary one is here too

Play my stuff http://athenahollow.itch.io
happily married to @failnaut, queer, cis. def has adhd.

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athenahollow
@athenahollow
Destross
@Destross
staff
@staff

We're Hiring!

The rumors are true: we need a fourth eggbug technician worker-owner to help us support our rapidly growing userbase.

helpbug.png
This could be you!

At cohost, customer support and moderation is everyone’s responsibility. As our user base gets larger, the amount of work required to keep this under control has started to get unsustainable. We are not hiring someone whose whole job will be to sort through our queue 8 hours a day. We know that a large amount of our support workload is answering the same dozen questions over and over, and as of now everything is in the same big pile and requires human management. We know that a lot of this work, especially the first touch, can be automated; we do not know how to do this. We need someone that does in order for us to continue sustainable growth.

This position is

  • Full Time
  • Remote (US only)
  • $87,285/yr, with yearly cost of living adjustment, 3 weeks PTO + holidays, QSEHRA, and unlimited sick time

Read more and apply on our listing page! We’ll have applications open until we hire someone, but we recommend applying soon!

We got so many applications we're closing this early! Send those resumes!

Destross
@Destross

this is about 10x more money than I make in a year

i have nothing to add here, I just think that's incredible

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in reply to @staff's post:

neongrey
@neongrey

I apologize for ensuring that one of your first received applications was from someone who went 'oh those guidelines don't have to apply to me :)' but I figured I might as well do a good ramble about my customer service thoughts somewhere.

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pastellexists
@pastellexists

obviously not the actual job you are hiring for at the moment, but i would totally be down for some sort of moderation job. just being able to sort through/triage some support or report tickets when i have free time would be perfect for when i graduate high school in a few months and am no longer eligible for the only job i've found so far that works for me. some sort of part-time, flexible hours option when you go to hire moderation staff would be really good for more people than just me. idk how that'd fit into the whole worker-owned, equal-share thing, tho.

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Sacheverell
@Sacheverell

Online moderation/safety is a lot more complicated than "sift through a queue", and doesn't lend itself well to part-time work. Generally, people in Trust & Safety are making a career of it, or similar fields.

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kaara
@kaara

While I think it's true that T&S work doesn't currently lend itself well to part-time work (especially at small companies or startups), I also think it's true that the future of the industry will add it as an option on the table. T&S as an industry is moving really fast (with orgs like the TSPA doing a bunch of work) and becoming a serious discipline. As the concept of the industry evolves, I think we'll come to find that the range of experience, work, desires, etc... will evolve over time to be more diverse. T&S needed to go from part-time to full-time, in order for part-time to become viable again someday.

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SP-
@SP-

i doubt i'm qualified for this position, but if there's ever a need for somebody that survived 2000s imageboard moderation without getting severe ptsd my body is ready

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alexrambles
@alexrambles

I probably am not what you're looking for since I've never ACTUALLY set this up before--I'm a data analyst working with ETL who's working on moving into machine learning, and who currently handles way too much support and data automation on an initially installed-by-someone-else system. BUT. This sounds super cool and I was wondering if you guys are open to doing a contract to start with?

I ask because I'd not be confident applying for a full time position with no experience. If not, cool and good luck you guys! (Also I appreciate your position paper on cryptocurrency. Rock on.)

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