cathoderaydude
@cathoderaydude

i work for a company that sells voice over IP services, and also owns a good chunk of resold copper phone lines, aka "POTS" or "plain old telephone service." it goes without saying that most people do not think much about copper phone lines anymore, and hardly anyone is getting new ones installed, but there are millions of them still installed and they largely work. as "lifeline" services (e.g. a way to reach 911) they're still unparalleled in their reliability. an enormous number of them are being used for elevator rescue phones or fire alarm systems. they should never be replaced. they are the correct technology for those applications. i will not qualify this; if you work in the industry, you know the reasons.

last year i was informed that the FCC had established a drop-dead date for the elimination of all wireline phone services, and that date was August of last year. this is absolutely batshit for a number of reasons. the verbiage was something along the lines of requiring vendors to switch to unspecified "different technology," but the only thing that could possibly mean is VoIP. like, the only other technology it could possibly mean is ISDN, and nobody is going to deploy millions of new ISDN BRIs. it wouldn't even make sense, since those use the same wires. whatever the motive behind this directive is, switching from one wireline service to another would have to be counterproductive.

in any case, the summary i was given came down to this:

the FCC wants all POTS lines gone, and they announced this ten years ago but all the carriers ignored it. there is now a mad, blood-curdling dash to get them all replaced ASAP. we know that this deadline is bullshit, because we know the FCC knows it's bullshit; it is simply impossible to have these all replaced in time, but when the date comes, they're going to begin fining everyone, and the cost to maintain the lines will skyrocket.

it is not practical to replace the majority of POTS lines with VoIP devices. part of this is because VoIP doesn't work, which I won't qualify. anyone who works in the industry knows what I mean. but also, it's an absurd amount of effort to get network and power (since nobody makes a power-over-ethernet analog adapter) to the locations where many of these things are needed.

so what happened is: a number of companies saw this as an opportunity to be Government Mandate Opportunists, and they produced horrible pieces of plastic shit meant to solve this problem. What's happening at this point is that a bunch of companies are replacing their wireline POTS service with full-fat routers with LTE data service, over which they send VoIP phone calls. yes, they're using LTE data service instead of just sending calls as normal cellphone voice calls. it's just... it's all very stupid and counterproductive.

it also never happened.

what actually happened is that the FCC deregulated the cost of certain specialized ILEC>CLEC wireline unbundling services, which - per this article - are exceptionally rare, amounting to perhaps 200,000 lines nationwide, and there was no mandate to switch to VoIP, just a different kind of service relationship.

essentially, this is all completely made up. there was no urgent mandate to switch to voip, and carriers are using a misinterpretation of the situation to push upsells to products that cost them less to maintain. for this reason, i have been watching my employer switch hundreds of customers to massively inferior, clearly unreliable, rushed-to-market, bottom-dollar garbage solutions that will fail and will get people hurt or killed, and nobody will pay for that harm because "we didn't have a choice"

businesses should be illegal


cathoderaydude
@cathoderaydude

i can't overstate how made up this problem was. per a carrier:

In light of anticipated rate increases due to the FCC deregulation, prices for POTS (Plain Old Telephone Service) lines are expected to skyrocket.

It is important to note that the FCC didn’t mandate the retirement of POTS lines, however with the deregulation of pricing coupled with Incumbents’ plans to retire their copper networks over time, it is expected that traditional copper-based POTS lines will be phased out in favor of next-generation services in the years to come.

EXPECTED to skyrocket. there was literally no actual change other than companies going "other companies that we've worked with for 50 years are about to gain the option of cutting our throats, so they definitely will"


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in reply to @cathoderaydude's post:

This has been a massive pain for industrial controls companies (so many sewage pumping stations in the middle of nowhere used a copper phone line to provide remote access and send out alarms) and it doesn't help that the old hardware is discontinued and the new hardware has a 3-6 month lead time.

Here is pain: https://www.moneris.com/help/vx810/configuration/communications/comms_setup_dial.htm

WARNING: Due to data security issues, terminals using dial communications must use a true analog phone line connecting to a public switched telephone network. Analog telephone adaptors ( ATAs) and digital phone service over IP communications (e.g. VoIP) must NOT be used as an alternative to dial communications.

Fortunately these terminals can be used over TCP but still. If you know how to set up these terminals to use an ATA, you also know that you shouldn't nor document how.

at my work we have probably hundreds or even thousands of POTS lines across the city that are used for building emergency phones and over the last few months quite a number of them have gotten unreliable and now we're apparently in a mad dash to remove them all because "everyone has cell phones anyway"

and when I say "unreliable", our lines end up in some bizarre purgatory where if you pick up a phone it's dead air and no dial tone but you get echo back (???)

it certainly doesn't help that our POTS service keeps losing account reps and no one knows who to talk to and apparently out account zip code isn't even a real zip code and no one knows what it is

that is wild. i've never heard of behavior like this. congratulations for having the weirdest goddamn lec behavior i've ever heard of

what you're experiencing is the presence of talk battery (the 48V DC current that exists on all active phone lines) without the presence of dialtone. i have no idea why that would happen unless your CO switch is unable to seize a channel when you go offhook, but that's... not likely

it would also be explained if you were, in fact, attached to VoIP lines that were losing registration. but, in short, i doubt that as well. have you gotten anything back from the provider on what's behind this, or do they just shrug? i assume the account rep situation has prevented any fruit from growing on that tree

we eventually got through with support - by calling our VP escalation thing because we're special enough to have that

god knows why someone just made up a zip code, i googled it and it's Literally Not A Zip Code

all they'll ever tell us is that they had to reset equipment in the CO

could be they have line cards that are slowly failing due to thermals, and they refuse to replace them either because they're no longer made or they Just Don't Want To. but from the provider side: oh boy lordy they could be concealing some wild internal malfeasance

the other big theory we've had is that the security staff going around checking phones aren't putting them back on the hook all the way and that it stays off-hook long enough it times out the line or something

but we're losing at least 8-10 lines at a time per building in the area usually so it'd have to be some really unlucky security guards going around

i dunno, all the telecom stuff i do is computers, not phones

in reply to @cathoderaydude's post:

Gotta say this is exactly the kind of post that I have come to love Cohost for. A good solid vent by someone with specialized technical knowledge that helps me understand the world around me a little better.