"We read the chatbot's customer service voice, we make blunt demands at it, we unsympathetically chastise it when it makes mistakes, we dismiss its discomfort or contrition as made-up shows of emotion - because right now, that's probably true! But how much do those habits stick when interacting with human service workers"
oh man I just love the genre of pontificating about Tech™ that condescends to talk about The Plight Of The Customer Service Worker! Gosh it could not be more obvious you've never done that work.
People are not "being trained" to "treat things which appear to talk as if they're people"; they're just treating them as people. As low-status people. They, yes, treat them as if they're human customer service staff.
"we make blunt demands at it, we unsympathetically chastise it when it makes mistakes, we dismiss its discomfort or contrition as made-up shows of emotion" — honey, if you think that's new or somehow a machine-related behaviour, I don't think you even know anyone who's worked customer service