"ooh it would set a precedent about caving to customer harassment if the staff acknowledged disabled people asking for basic accessibility fixes in any way!"
you mean like the time one of the devs' personal friends harassed a disabled person off the site so loudly and visibly that they instantly fixed the low-hanging screenreader accessibility problem with the login screen (that disabled users had already diagnosed, documented in detail, and described the fix for them, working purely from the client end) so that literally nobody except neglected disabled users would remember it happened? Precedent like that? Precedent that there's literally no way to get them to actually fix reported shit other than publicly dragging their handling of accessibility? That kind of prececent?
customer harassment, forsooth, when they visibly and undeniably prioritise shit like "hee hee our personal friends wanted the audio shitpost format we had fun with on Tumblr!" over dark mode for disabled people