ceargaest

[tʃæɑ̯rˠɣæːst]

linguist & software engineer in Lenapehoking; jewish ancom trans woman.

since twitter's burning gonna try bringing my posts about language stuff and losing my shit over star wars and such here - hi!


username etymology
bosworthtoller.com/5952
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in reply to @dog's post:

OK like I obviously don't know anything about Canadian liability or consumer protection law but even if as they claim the chatbot were a distinct and independent legal entity, wouldn't that make it their employee? Like if I talk to an airline employee and they tell me incorrect policy information I would imagine I would have the right to sue

My thoughts exactly, and I think that’s the line of thinking they were using in making that ruling. Seems about the same as an employee misleading someone about company policy in a phone call or chat service.

The plaintiff reasonably relied on the info provided in the chat bot and had no reason to believe the information given was false. No corrections were made and they expected the plaintiff to go digging for the truth they thought they already had. Negligent misrepresentation.

wait... i thought the big plus with AI was that nobody would be held accountable any longer as no human was involved?

i wonder how they figured the company running the AI was responsible....

how mysterious... @_@

I feel like if you'd have gone to a big corporation five years ago with a proposal to replace their in-house website chatbot with one that can have better conversations with people but costs more to operate and also just makes things up rather than providing real information, you'd have been kindly told exactly where you can shove said chatbot and then escorted out of the building by security. It's wild that everyone is jumping on this train so willingly and with so little thought for the downsides. I'm glad the court made the obviously correct decision in this case though I wish they could have awarded punitive damages large enough to actually make a difference to Air Canada.