like seriously. here's what the last few weeks have been like with this person
- they send a request with no attachments and the only info in the body is "please see attachment"
- supervisor sends an email back immediately, saying "please include a form with the request"
- two weeks pass
- same person calls going "um why haven't you done my requests :/"
[head in my hands] honey you NEED to send us the paperwork ok

