ny city clerk is probably the worst govt office i've ever had to deal with. so far, they:
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messed up our marriage certificate because they couldn't find our officiant's registration because of, and i quote, "a space after their name or something" in their database
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did not think it was necessary to get in contact with literally anyone about this. they just stopped doing anything after THEY fucked up
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stonewalled us for days when we tried inquiring about the status of our marriage license, not picking up the phone, responding to emails or voicemails
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told me "oh i remember you emailing us about that" when i finally got through to them. yknow, the email they failed to respond to. (that one almost caused me to fully freak out on the phone)
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told our officiant that they'd process the certificate that day when we finally managed to clear up the mistake they made
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still haven't sent us anything and are once again stonewalling us