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@clip

no thanks i'm from massachusetts

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@clip

ny city clerk is probably the worst govt office i've ever had to deal with. so far, they:

  • messed up our marriage certificate because they couldn't find our officiant's registration because of, and i quote, "a space after their name or something" in their database

  • did not think it was necessary to get in contact with literally anyone about this. they just stopped doing anything after THEY fucked up

  • stonewalled us for days when we tried inquiring about the status of our marriage license, not picking up the phone, responding to emails or voicemails

  • told me "oh i remember you emailing us about that" when i finally got through to them. yknow, the email they failed to respond to. (that one almost caused me to fully freak out on the phone)

  • told our officiant that they'd process the certificate that day when we finally managed to clear up the mistake they made

  • still haven't sent us anything and are once again stonewalling us

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in reply to @clip's post:

Science
@Science

I once tried mailing the city's finance people for something non-pressing. After a month, nothing had come through so I courteously sent a second mail. I received back a bitchy mail that my first mail did not contain email contact information so they couldn't email me back, they could only barely gleam who to contact from me having quoted the first mail.

I don't know what's wrong with their system, do they not have a reply button? Like, do they receive emails without the @mail.com ? This was never cleared up. I just gave up trying to communicate with them, I will just never try to do financial things.

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onlyknownothing
@onlyknownothing

FYI, if you keep getting stone-walled it's often effective to contact government and media officials who are responsible for the area in which the office operates. A call from either of those tends to put things into a priority queue for expedited processing. There is little direct oversight of the people in charge of these tasks due to reasonable staffing levels being seen as "a waste of tax dollars," and so sometimes you run into someone who just doesn't care and there isn't exactly a "talk to the manager" option in most public offices (due to how they are structured and the prior-mentioned lack of staffing). The people at the top are generally either elected or seeking to achieve elected office, however, and they really don't like it when they get bad press or someone in another office gets the opportunity to make political hay over something.

Just a suggestion from experience.

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secrets
@secrets

Apparently there's still a ton of people out here waiting on their licenses because they submitted an application during the year where one of the three guys responsible for processing them at DCHD died but the city just kept routing everything to his desk, and once anything got to that stage the city decided only he can approve it. Suppose it might take him a while.

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