🌷 doodlemancy 🌷

it seems to happen on a small scale intermittently, but this is one of the biggest fuckups in a while as far as i can tell. there was another Big One in 2018, the first time they randomly decided to bill from overseas lol https://www.theverge.com/2018/8/2/17644404/patreon-payment-declined-subscriber-flagged-fraud

Yeah, previous times this happened, I was at least able to tell my bank that yes the charge was intentional, and they tried the (entire) payment again in a few days. This time instead of retrying automatically, they're directing patrons to go to their billing page and hit the "retry" button on every creator individually, which actually just links to the "join" page to sign up for the creator's patreon fresh, which has a number of crappy knock-on effects (like not being able to re-select pledges that were limited or no longer available to new patrons, not paying the full "per creation" amount for the previous month, not saving on the credit card fees for small payments by bundling them into one big payment).

...or at least, I assume it wouldh ave those knock-on effects if it worked, which it sure isn't, for me.

(if I had to guess why they're telling people to retry manually this time instead of doing automatically, I'd guess they're afraid of too many "fraudlent" charges getting them blacklisted or penalized, so they only want people who've already called their bank to do it. Still wouldn't explain why they're forcing us to do it creator-by-creator, though)

yep! they did this in 2018 too, with the same disastrous results. seems like there's nothing terrible they won't try twice (see also the two separate times we had to shout them away from changing the entirety of how monthly billing works for everyone)