erysdren

VICTIM OF THE MOON

23 - script kitty (ΞΈβ¨Ί) & actual real life vampire

wife: @evie-src

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cathoderaydude
@cathoderaydude

every month since I started using Patreon, after payout day I see a substantial drop in subscription totals, a few hundred bucks worth. I always figured this was because people get charged on the first, then go "oh shit Patreon I forgot to cancel" and then go cancel. A week later it's back up to normal levels, and I assumed this too was just due to subscriber churn.

The thing is, patreons website is so bad, so unbelievably shitty and counter to anything anyone wants it to be, that there's simply nowhere you can go that will let you answer these questions. There should be a single page that simply lists all signups and cancellations; there isn't. You have to synthesize this info manually from six different sources, which I've also learned can just be wrong. So the data doesn't exist, and all you can do is float in limbo and hope you're right about next months rent

As a separate issue, I realized a couple months ago that if you go into your list of patrons and filter by tier, it shows you cancelled patrons. I've been delivering benefits (minimal though mine are) to people who cancelled a year ago. You have to manually select "Active" under sub status. Again, this website does absolutely nothing the way anyone would want it to.

Yesterday I put these facts together at last and realized that patreon is subtracting the fucking declined payments from my subscriber total. Yeah, declines, the thing that VERY REGULARLY happens on automatic payments and usually gets resolved within a couple days? Yeah that. Patreon stops counting them as subscribers and makes you think you just lost a ton of RECURRING revenue due to a fucking TEMPORARY PAYMENT FAILURE

this website is run by ghouls


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in reply to @cathoderaydude's post:

the wild thing is i just don't see what's either hard about doing any of this right, or unprofitable. they clearly employ programmers, but i can't imagine what they do all day given that the MVP of the site has been finished for a decade. there's so much low hanging fruit and none of it's being touched.

if i had to guess, it's that the people up top simply don't have a clear goal in mind. seems like everything comes from the perspective "what do I, the guy from pomplamoose, want from this" and then changes are set and made from that perspective.

unfortunately it's worse, it's "what do I, serena williams's husband, crypto guy, and reddit cofounder alexis ohanian, want from this" because that's the stature of dude who actually controls the purse strings

and what he wants is user growth and weird shit like on-site livestreams apparently

it's fascinating. i say this as someone who is Extremely Biased because i help run a company actively working on a competitor but patreon is absolutely in the class of company where every single product change they make just makes shit Worse somehow. absolutely a "what are y'all even doing all day" situation. unfortunately, unseating them will be difficult because they have so much fucking intertia but i am absolutely stubborn enough to try.

On the patron side, I knew Patreon was barebones as well when I saw there was no easy to way to change your subscription date or, in some cases, to see exactly how much you're actually going to be charged.

It feels like a beta for a community subscription platform, that just never left beta.

It's frustrating when you're supporting someone who charges per creation, because the e-mail that you get whenever someone posts does not say whether or not the post is paid for by patrons. You have to visit the post to find out.

fuckin god dammit what. i used to work in subscription payments and we had a lot of details in that system to make damn sure nobody heard about a decline until we were actually out of retry attempts

then again i also had a scare last month because my renter’s insurance rebilling triggered fraud protection and they decided to take it as a request to cancel the policy so uh basically I dunno man maybe that was the only joint that cared

reminds me of that audible scandal where you could b told you sold 5 books in a given week, when you actually sold 10 and 5 of those got knocked off to "refund" returns in a process that was completely hidden from the author

fun thing about this, apparently recently they changed their payment processor or something

so I woke up yesterday morning to my bank trying to confirm if I approved the Patreon charges, and I said I did, and it said β€œGreat! We declined that last transaction, try it again now”

Then I went to Patreon and discovered that, even though they sent me an email telling me it declined, and it told every creator my payment declined due to fraud (!!), it won’t even give me a way to retry the payment! It doesn’t even show me it attempted a payment on the website, and it’s been well over a day since that one and only attempt!

I’ve been tempted to just send this month’s money a different way, I’m getting impatient with this system that’s buggy and seems to only be getting worse

oh yes, there are dozens of people who have had to stop supporting me because they go in to make a payment and it just inexplicably declines, and I know every time this happens because I see 6 to 10 emails stating that I have a new patron, with the same name attached. People will support me for months and it's fine, and then one day it does this, and it'll never work again, even if they switch cards. Patreon support does nothing.

yeah...

You might've just seen an E-mail flash up for me, I ended up completely just unsubbing and resubscribing because I'm seeing other memberships set to renew later showing up in my transaction history and the like, but still not the one that should've renewed on the 1st - I just ended up completely unsubbing and resubbing in hopes maybe that'll fix the issue?? Because it seems like it's just content with never letting me pay any creators ever again otherwise.

...That being said, I kinda forgot you don't charge up-front... do you happen to have a paypal or kofi or something I can send you the $20 patreon decided it didn't want to let me send you?

i do have a ko-fi but i always tell people to just Take It Easy Don't Worry About It. the beauty of patreon is that if a few people have financial issues, they don't need to panic about it, because they're 1/1200th of the total figure. it's actually a really cool approach! almost makes you think that there are better ways to distribute wealth,

That is a super cool way to go about it it, and I appreciate it, but in this case I'm fine on finances at the moment and wanted to send my support, Patreon just decided it didn't want to play ball

and yeeaahh... if only we could actually get there instead of being where we are now, but capitalism and our current systems just so happen to be extremely beneficial for all the people with the power