Anonymous User asked: when's the last time, as a customer, that you had to get a manager involved to sort something out?
any time i wanna buy something with my staff discount, but i feel like that’s a cheat answer
long story short: can’t remember. there have definitely been cases where stuff gets brought up a tier because we’re dealing with some sort of fucked and bizarre thing that I can’t sort out and is beyond entry level technical, but i absolutely avoid having to speak to a manager about stuff