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amateur math student
professional slash shipper and shitchoster
average math/programming/game dev enjoyer
proud parent of @JWST-live
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might reblog light nsfw, be warned

Honestly just solid advice for communicating things across a huge number of fields. Pharmacy communication is similar: lots of pharmacists asking bad questions, blaming the patient, thinking things are obvious when they're not, asking closed yes/no questions instead of open ones.
"tell them to really read the messages, such as errors..."
The errors: "oops something went wrong"