He runs a call center office, and for the past 8 years he's been able to juice the KPIs thanks to a bug in the account management software. He rides on this exploit to where his current position is now, hoping to become regional manager after one of the old timers retires.
Until...XP reaches end of life, and the whole office has to update to new computers and software. Suddenly the bug in the software is no longer there, and the KPIs for his branch crumble. There is not enough 5-hour energy and Redbull in the world for this man. His entire world crumbles as he desperately tries to turn things around. Consultants are brought in. Brad tries every sigma grindset method he can find to turn the numbers around. He can't. It's like Death Of A Salesman except even worse