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plumpan
@plumpan
This post has content warnings for: Having a BIG lil vent about how people b'having on this website..

kukkurovaca
@kukkurovaca

The search is pretty bad and it's kind of hard to find things, so it's difficult to avoid making duplicates, and it's also difficult to find things to upvote them. That's also all an additional level of friction, which, yes helps "weed out noise" but also means that staff is less likely to get input there from folks who are exhausted, burnt out, etc. which increasingly is everybody.

So, like, does the support site actually reflect what folks want and need? ::wiggles hand::

For this reason it's important to surface key feature requests here to make it easier for folks to find and upvote them.


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in reply to @kukkurovaca's post:

Making a chost with a link to the support forum (which I actually saw one had been done while I was writing the original post here, as a massive coincidence!!) is very valid. My frustration stems from a lot of the "grr thing bad! site bad!" with the implication being that the whole feedback process should exist on the website until some social media manager sees the mess going on and gets in touch with a VP. Some of that probably being from people that (understandably) don't know the forum exists.

Yeah, it's easy to miss. When I have spare brain cells I try to re-share substantive feature grousing with a relevant link to existing feature requests if I can find them.

There is also a certain level of complaining that's just going to happen, too. Like, there's some things about cohost that irk me which are likely never to be changed, because they're intentional, or else are years out in the timeline, and it's reasonable to gripe about them. (But not, like, badgering staff about it.)