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Three weeks ago, I made a post on NEDA's callous union busting and replacing of its on-call workers and Helpline with an AI chatbot called Tessa.

Unfortunately, I do not have better news to give here: by all accounts the rollout is scheduled to continue. Barring a sudden about-face in the next few days, the Helpline should be retired in June. Already, it is apparently no longer taking new calls or messages.

What I do have is reporting that makes this decision even more appalling and horrifying, particularly with the rollout looming. On Wednesday (May 24), New England Public Media ran a piece about the change. As part of it, they interviewed the very people who made Tessa for NEDA by commission—and they agree that what NEDA intends to use Tessa for is not what they designed it to do.