my mom is trying to reset an iphone and we are not an apple household so we had to download itunes three separate times on two different computers (my mom's computer is only running windows 8 (i dunno don't ask)) to get the latest version installed. Apparently though we are doing things out of order and so itunes can't recognize her device because it's in recovery mode and the version of itunes that I can install doesn't come with the drivers that lets it recognize iphones in recovery mode.
and apple doesn't allow you to just download the drivers on their own
the only way to fix this seems to be to install some 3rd party software to reset the device because apple wants to keep their drivers a secret or something? they don't want customers getting their filthy plebian hands on their pristine mathematically perfect driver software? i don't fucking know this is clearly a problem of apple's making and i don't get why people buy iphones and macs knowing that they gotta spend $800 more just to get locked into objectively awful fucking support.
even linux is better than this shit.