masklayer

UAhh I'm gonna be sick ! OH

uhhhhhhhhh

Tom | 31 | 🦌🌐

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Ok, well. Continuing to try to finish the process of Getting A Primary Care Provider, Literally Anyone and the people I ALMOST have this figured out with are still not picking up the phone again to do the last final step of the process

To recap:

So far I have called 4 places, none of them picked up the phone on the first or second try, three of them picked up the phone after multiple attempts at navigating the phone tree and sitting on hold before getting kicked to voicemail, of those three one was not taking adult patients and didn't give any helpful information, one was not taking any patients but did tell me a different place which was, and that last one answered my call on the third or fourth try after giving up on the phone tree and simply not choosing an option and waiting for a very long time, retrying after getting kicked to voicemail.

The fourth option took my info, told me to wait for a call from them, called me back twice to ask other questions, then told me to call a different office to give them one number, and then call them back to schedule my first appointment. After calling the other office and giving them my number, I have not been able to get through to the actual doctors office again. I tried at least four times after the 'give other place your number' call on Friday, and twice today. I've tried two different phone tree options which seemed like they might have been right, as well as the "don't choose an option and just wait" approach. Every time I sit on hold for around 15-20 minutes (actual time seems variable for some reason?) listening to improperly looped music before it says, in two different voices, that [location] family medicine is not available and kicks me to voicemail.

I said this to Tom but if you told me that none of the people I've talked to about healthcare in the process of trying to get any kind of help are real, and this is all just a fucked up puzzle someone made to mess with me I think I would believe it.

The way literally every part of this process involves information that's just Wrong, and is ONLY accessible through phone calls, only during my work hours, and how it seems like there's Almost patterns to the randomness of whether I get through or not

It feels fake

update: giving up for now after the 7th try today because I need to focus on work


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in reply to @masklayer's post:

i have supposedly really nice healthcare and it took these fucking clowns 9 months to give me a primary care doctor. the insurance company is 100% incapable of assigning you to a primary care doctor when you ask, three times in a row they told me my new primary care was someone who was not accepting new patients, did not even work at the office it said they were at, or did not work as a doctor at all any more. the self-service list of available doctors (which is what they are also using internally) is >6mo out of date with the list of availabilities on those offices' websites, and those websites are universally >6mo out of date with reality.

it's fucking insane

Yeah... I don't think I would trust my insurance to try to select one for me even if they were going to - they have the same situation where the provider search list is just Wrong about who's accepting patients. I've had this insurance for years and my primary care provider is listed as "MUST SE LECT A PCP" [sic. the space in the middle of "select" is actually there] which means whenever urgent care or ER tries to send stuff to my primary care provider my insurance tells them that I have one, because there's text in that field, it just doesn't mean anything

if our country actually intended to keep any of its citizens alive the insurance company would be legally required to approve and pay for anything and everything you ask them to when they don't have anything there like this

it really feels like a closed system that is impossible to enter if you are not already inside. like, i dont know if this is true, but based on your experience and other local people's it really feels like every practice is literally full. like there are just mathematically not enough primary care providers within a 30 mile radius to adequately serve the number of people who live in that 30 miles.