I have been doing this for years and it's so good and helpful. The only job of a computer is to help the person using it, so when it's not doing that, then the computer is at fault. People should never need to conform their thought patterns to those of a machine.
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in reply to @kaara's post:
Honestly just solid advice for communicating things across a huge number of fields. Pharmacy communication is similar: lots of pharmacists asking bad questions, blaming the patient, thinking things are obvious when they're not, asking closed yes/no questions instead of open ones.
"tell them to really read the messages, such as errors..."
The errors: "oops something went wrong"
in reply to @Cania's post:
Realizing I rely heavily on this when training other people at my manufacturing job. Gotta make it clear that the tools are failing them, not themselves.