• she/her

healthcare bureaucrat in philly, v adhd, orthodox jew, ect ect, im love my wife



I got a voicemail message from someone with a pretty bad stutter, so before I called back I spent time googling how to be accessible to people with speech impairments over the phone, and they picked up on it and thanked me at the end of the call. Okay that felt really nice, sometimes this job lets me do things that are nice


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in reply to @numberonebug's post:

In the context of phone calls it boils down to pretty much just

  • make things yes/no questions as much as possible.
  • if you don't understand something ask them to repeat it, don't just act like you understood
  • don't alter your speech
  • don't interrupt, finish their sentences, or say things like "it's okay take your time". it's the same idea as like not pushing someone's wheelchair because you think they're struggling

The yes/no part is super hard as we're trained pretty explicitly to always ask open ended questions so the patient has room to express things we might be missing, was a challenge to change my script like that haha

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