>try to buy something online
>can't complete purchase, site throws vague, useless error popup
>open customer support chat window
>customer support chat replaced by entirely worthless """ai""" chatbot
>close tab without buying anything
this has happened like, four completely separate times in the past week or so. do you motherfuckers want me to just buy shit on amazon and let them take a cut out of your profit or what. from an end-user perspective, replacing your chat support team with """ai""" is infinitely worse than just not having chat support — a chatbot wastes five minutes of your time before not helping you. Nobody™ can do that instantly.
"YOUR WEBSITE DOESN'T WORK I CAN'T CHECK OUT."
"I understand. Here's a link to our listing of Website Design Principles Sixth Edition, does this answer your question?"
"NO."
"Wonderful. Have a nice day."