Me: "No ma'am, we can't track an Amazon RMA number, you'd have to contact Amazon for that. Since this receipt is dated yesterday, the items have already left, as everything leaves the store daily."
Customer: "I don't like your tone, I don't appreciate your attitude, I don't like you."
Me, smiling, pleasant customer service voice: "Well, you don't have to speak with me, you're free to leave the store anytime."
And now I'm in trouble and will be getting "talked to" by the boss when he comes in later today. Quote my manager "you can't be mean to customers." But apparently they can be mean to me? Sorry, no, I draw the line at tolerating someone sneering directly at my face about the things they dislike about my existence.
