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I occasionally write long posts but you should assume I'm talking out of my ass until proved otherwise. I do like writing shit sometimes.  

 

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plumpan
@plumpan

Unsure if this is "AI" or something else but there's a real issue with people getting banned for no reason. The only way to get Twitch to acknowledge any issue is to harass the shit outta them.


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in reply to @TangoBunny's post:

It's an observable issue, but due to the nature of it being hidden, it's hard to showcase without getting your own account banned yourself.

If a moderator of a low-viewer-count Twitch stream says (in chat) "kill the bad guy organisation", and their account is suddenly banned forever shortly after typing it, and nobody in chat manually reported the comment, and nobody in their right mind at Twitch staff would say "yes, this deserves a permaban," it's clearly a hidden system that's scouting for comments and permabanning automatically.

I've also been a QA analyst for 15 years and users like to think a lot of stuff is there that isn't, see: anyone's thoughts on how a site's algorithm works. Like has anyone done any testing on a VPN/burner account in a dead channel? Or set up cases in which they could trigger it? Twitch is going to easily ignore anything where a user is accusing them of an unadvertised hidden feature cause it might as well be a spam post

If it's not AI it's a horribly programmed reporting system being abused by bad actors with no appeals process in place because twitch won't hire enough people for either of those functions to work properly.

There's been enough documented instances of this happening that whatever it is, it's a real problem. This is only made worse by the fact that you will still get bots that try to sell viewers in your chat, and that's been a thing for years and years that twitch is utterly incapable of fixing despite them posting damn near the same thing every time.

I know people lurk channels they hate and wait for someone to slip up and say something out of context to slam/bot report them. Happened in a partner's channel all year with some stalker. Guess what could be done after contacting even Twitch ambassadors? Fuck all.

They've continually removed or changed the methods of contacting anyone so that they don't have to talk to you and don't have to care. I'm not trying to be defeatist about it, but what channel of communication do they even have anymore that anyone at twitch remotely gives a shit about or has resolved anything? Not even employees and ambassadors mean anything, they're just funny words that mean "file a ticket."

That's the problem, you can't just file a ticket, you have to basically know someone with enough connections to get them to file a ticket for you that the one person at twitch running global moderation will actually look at or tell that person to create it themselves.

The only way to get twitch to do anything is harass them at scale. Somehow every other streaming platform is worse.

Everyone keeps saying "you have to know someone at twitch" but we've done that before and nothing happened or the person from twitch got told to stuff it/too bad file a ticket. The scale of harassment that would be required to get twitch to recognize a problem is to have more than anything we could storm up, it would have to be an incident that causes an actual issue for them.

There are thousands of "ideas" on uservoice, if they even read them at all. I just think it's pissing into the wind when we've been hoping twitch does XYZ thing for like ten fucking years and none of it's happened. But hey I just noticed hype trains blast emotes all over the screen outside of the video window, so good on twitch for continuing to work hard on the site.

Maybe it's just me being deadened from a career watching tech company after tech company make changes and roll their eyes at complaints cause users to them are big babies who can't accept constant change. And these were the small companies. I can't imagine how heartless a big corp is.

At best I can keep my adblocker war going and try to give to streamers via the donate button, and chat on their discord, and if possible do what I can for the people I know being affected. I'm kind of tired of "yell on social media" being the only solution anyone has when it's never worked once, especially with twitch.

in reply to @plumpan's post:

This headline reads like an activation phrase.

What Twitch is allowing to go on is a 100% pure grade-A premium disgrace.

"AI" (really automated large-language models) and moderation -already- don't mix. How much less when it involves indefinite suspension and the dismissal of context.

I'm still not convinced they actually shoved some LLM machine in there, I honestly think they'd try and advertise that if they did. It's possible, but just as easy that it's just people taking advantage of Twitch's existing automated moderation policies to get people banned.

Unfortunately adding AI/LLM/etc doesn't change the outcome in this situation much, Twitch was already very willing to ban people without checking context and if you do get dinged you've got very little room for recourse.

Somehow, it remains the least awful of the streaming platforms available. I'll still go to bat for Trovo, Tencent be damned, until I get wind of them being pro hate speech. I haven't because no one uses it lol