Viola is Timberwolf's second Venusian crewmember, serving as the company's business front. A well-connected woman, Viola maintains a collection of professional facades, switching between them as she moves from one aspect of Timberwolf's business to the next. In one moment she could be pressing a prospective salvage buyer with the hard sell, and the next moment she's holding a glass of Venusian fruitwine while she spins a yarn for a circle of listeners at an industry party, and in the next moment after that she's meeting private contacts off-comms to work out the terms of a smuggling job. Whether she's aggressive or engaging or stone-faced about her work, Viola always carries herself as a professional, which can be an important presence on a rowdy crew like Timberwolf's, or Red Raven's for that matter. Viola knows what people want to see- customers want to see they're getting a deal before anyone else snaps it up, industry peers want to see someone isn't just a transactional ladder-climber and smugglers need to know their transport partner is discrete and mature enough not to attract unwanted attention- and she can adjust her presentation to be that person in that moment.
Like Red Raven, their rival salvage company, Timberwolf maintains their business through multiple revenue streams, most legitimate but some not so much. As a demolition and reclamation company you're not going to get Joe-Average clients dialing in with hundred-year-old space stations they need dismantled, oh no. The people who have the big things that need to be decommissioned and dismantled are corporations and world governments, and so you need someone who can navigate the niceties of their particular social climate, to give a memorable performance and be the first name that comes to mind when someone's boss tells them the higher-ups need to get rid of a giant money sink floating in valuable orbital space. Unlike a tow truck company Timberwolf needs a different approach to land these bigger, rarer clients, and Viola is the one to bait the hook.
Viola had actually met her chief rival and counterpart Scarlet when the two were much younger, dressing up nice to sneak into invite-only parties and work the crowds. Scarlet would have her funny little friend in tow but Viola was relatively unencumbered and so got to hone her craft on a high-fallutin' test audience, making up fake businesses she represented to help her fit into a crowd. With Scarlet it always seemed so effortless, like she somehow just knew what buttons to push with people, so when a young Viola was working the same cons she would watch the Mercurian and try to figure out what she was doing right. The sort of people who were invited to these circles seemed to value confidence, a good story seemed to imply a broad and active work life, and the specifics of which company you represented seemed to be secondary to how enjoyable you were to talk with. The Sol system is big enough that Viola could make up little fake upstart companies and no one would question why they hadn't heard of them, and when she met the same people at new parties she had "moved up" to another new company- a line she'd seen Scarlet use to positive reception- and over time the young Venusian had moved up from a sociable imposter to a welcome guest at these industry events. And then, one day, her stories caught up with her.
It was over fruitwine with the head of logistics for a Martian astroengineering firm; Viola had mentioned she'd recently taken on a role with a reclamations company when the Martian mentioned, hey, we've got an old research station orbiting Saturn and we'd like to put something more modern and efficient in that orbital real estate, the company would pay well to decommission the old rig. Viola exchanged information and assured her new friend she'd be in touch once she consulted with scheduling and logistics. After the party she was in a bit of a panic- she could see why Scarlet would just have her fun and leave, but now Viola had found real money on the table and needed a plan on how to collect it. Bringing up the holonet she'd search Saturnian space for a demolitions company she could two-time into completing this job. Timberwolf Reclamation & Demolition was a Venusian-owned outfit so she thought she'd be able to work that angle to cash out her scam, but when she landed on Titan Garden and arrived at the Timberwolf office she found a motley crew unloading a cargo hold full of valuables with a big robotic arm, its captain tipping back a big pull of beer. Bryce looked over his shoulder, cleared a belch and asked, are you the lady with the big job? Viola had initially hoped to use this outfit to wring that paycheck out of the Martian, but what she was finding here on Titan instead was a group of people who required no performance and no facade. She relaxed, smiled and answered yeah, she is, but she's gonna need a team to pull it off. And so here she is, many big jobs later, with a gold pin on her jacket, soliciting contracts and marketing salvage for her industry partners, the Timberwolf Reclamation & Demolition Company.