okay so i live in massachusetts, which in a bunch of ways is one of the less shitty states in the US, but a bunch of our utilities are privatized and recently in this state, rather than the companies having to provide power in a certain range of prices restricted by legislation in order to have the right to deliver power, they changed it so that you still only have one choice for power "delivery" (owning all the wires and infrastructure that bring you the power) but "freedom of choice" for power "supply." (i assume this involves generating the power and moving it around on some balance sheet? i'm not 100% sure. someone does in fact have to, you know, make the power.)
the company i said no to over the phone signed me up anyway so now i am signed up for two (two of them!!) different sources of power, theoretically with contracts, and i have no idea what to do about this. the billing statement says "If you have been switched without your authorization, a formal complaint can be filed with the Department of Public Utilities," which i think would qualify here, but i have to decide how aggressively i want to pursue this, because there isn't, like, a place to do that.
still hate this entire system! all of this is deranged.