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I'm a Vietnamese cis woman born and currently living in the U.S. You may know me from Sandwich, from Twitter or Mastodon (same username), or on Twitch as Sharkaeopteryx. I do not have a Discord or Bluesky account.

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sitcom
@sitcom

the situation

  • my dad had a shitty old tablet (nexus 9)
  • he died
  • i have the shitty old tablet (nexus 9)
  • a few months ago, i tried to turn it on & it got stuck in a boot loop
  • i was like "well... shit. i'm pretty sure we got all the stuff off of it anyway so i may as well just factory reset it so i can figure out if there's some use for it"
  • this was a mistake
  • there's a security feature where even if you factory reset something, you have to log into an account that has logged into the device before to make it work
  • (this wasn't a problem when my mother died btw; i factory reset & used her even shittier older tablet just fine)
  • i find his e-mail password
  • but because i'm trying to sign in on a new device, it wants 2 factor verification
  • which was tied to his phone number, which we deactivated when he died, due to he wouldn't really be using it all that much anymore, because of the death thing
  • i pull out his old laptop & spend the 35 minutes agonisingly having it turn on & open a browser & go to a website just in case it'll let me sneak by on there, but no dice
  • i tried texting his old number to see if someone has it & can help, but no response
  • tried again a couple weeks later just in case but i understand it's a pretty insane request to receive even if someone did actually see it
  • i just want to make use of this tablet instead of having it go to a landfill
  • like my dead dad
  • (funny joke btw)
  • (he actually went into lake ontario)
  • what do i do
  • it's impossible to talk to a fucking person at google
  • thank you

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in reply to @sitcom's post:

I haven't looked into it for this company in particular, but some companies let you contact support and prove you're family and then let you in if you're doing so on behalf of a dead relative. I wish I remembered what the policy was called, but maybe that'll work?

all the research i've done indicates that google will happily close the accounts of the deceased for their executors, but not let them into it unless there's a legal investigation, which makes sense for privacy reasons but is super annoying

As far as the tablet goes, what you are probably running into is "Factory Reset Protection", and if so then getting in that way is probably going to be the more difficult path. Unfortunately, what you would have to do here is identical to what someone who stole the tablet would do, so the "legit" way to get past this would have been to prepare before things got to this point. As it is, you're probably not getting in this way without an exploit (which might be available given the age of the device, "Factory Reset Protection" should probably be in your search attempts).

Getting access to your dad's account might be the "easier" path for this, but it's gonna be tricky for similar reasons. What you'll probably have to do is approach this from the angle of recovering a dead relative's account, so you may have to submit a request for that. Google does take requests regarding the accounts of deceased family members, but like any process that involves review by humans at Google expect this to take a long while and they may reject your request.

(I suppose really the fastest resolution would be if he has a "paper" backup 2FA code stored away somewhere you could find, but I'm guessing he's either not the sort of person to keep something like that or you haven't been able to find it.)

factory reset protection wasn't a thing in any other device i've ever done this to, including google ones, so i didn't know i had to prepare for it :( i don't mind doing it in an illegitimate way, but i haven't been able to figure out how. thus the question!!

the research i've done indicates that google is happy to close the accounts of the deceased, but not let people into them, unless there's a legal investigation. i'm an executor, so if anyone were allowed, it would be me, but there isn't a lot of evidence that it'll be possible. getting to the point of speaking to an actual person has been a major roadblock here for sure.

the backup 2fa is a really interesting idea-- he kept a lot of paper records, so that seems distinctly possible, & gives me something new to look for, than you!

To give you some idea of what you're looking for, single-use backup/recovery codes for Google accounts typically come as 10 codes consisting of 8 random digits (they don't contain any letters or special characters) and they're usually presented with a space in the middle.

They might something like this:
3589 9401
7597 5527
5108 5343
0905 0745
7517 6127
9349 1391
0519 8113
2249 8390
1968 5049
4007 1513

(not real codes of course)

If he used the text file that was provided then there's a good chance they'll be numbered 1-10 and include some instructions and a link.

I would have a copy/scan of his death certificate ready if you're trying to prove you're not a malicious actor. Assuming you can actually contact a real human being haha.

Interestingly enough this is exactly why companies like Google and FB have implemented account heirship features so once the owner dies it's a relatively simple process to transfer all authority and data to another account. Although they don't make these features very visible or anything so it's totally understandable it wasn't set up in this case.

yeah, i went onto his computer & made myself the legacy contact on his facebook after he died so that i could take care of it hahah. i wasn't aware that google had anything like that, but as i'm looking into it... i think it became a thing after he died, so it wouldn't have been an option here unfortunately :(

Have you tried asking the phone company for temporary access to/forwarding from the number? I don't think they usually reassign used numbers until many moons have passed. It may very well be like trying to extract blood from a stone, but it's probably more likely than getting a useful response out of Google.

ohhh interesting... my impression was that the time may have passed for that to be possible, but it's ABSOLUTELY more likely to at least merit a response than anything out of google. that's at least something to try, thanks!!!

first: if he had any other devices that may still be logged in, those might get into the account

second: if there is no need to get in the account, and the device is the only hurdle, you have options.

  • the Tegra K1 in the Nexus 9 has the fusee-gelee exploit, same as the Tegra X1 in the Nintendo Switch. this is your last-ditch way in.
  • factory reset protection (which is the hurdle you're clearing now) has bypasses on older Android builds (like the one you're trying to break into).

you should look it up on youtube (the guides are either not written down, or too difficult to get a search term for), "frp bypass android 7" or "factory reset protection bypass android 7.1". don't worry too much about what device it is, except samsung, because they're different.

the bypasses mostly revolve around quirky tricks, like:

going to accessibility settings, setting a few options, escaping into a half-broken settings app, going to "about" and then "copyrights" and then clicking on a url to escape to a browser, then browsing through a handful of webpages until something lets you go to the google homepage, searching a keyword, then you download a file, escape to settings, go to a specific few menus and change some settings, get access to the home screen or a launcher, download an apk to set some settings or turn on developer mode/ADB, and then set those settings over a wire from a PC, then log in to a google account, sign it out, reset the device, then the FRP is nullified.

that's just an example from memory, there's probably other ways too.
Here's an example from a different phone for 7.1, but it should work on your device.
https://www.youtube.com/watch?v=y_P1RHz4ArA

this one might also work, if the above one won't (I think that last one needs a phone/modem in the device to work, nexus 9 is a tablet)
https://www.youtube.com/watch?v=denRPu8u4yk