I've done a bit of support work in my career, both to help out overburdened support teams and as part of a structure where engineers are doing active triaging of support requests, but I am admittedly on the customer side of this more regularly and I don't assume to actually know what CSEs find polite vs annoying.
Am I right in guessing that it's better to say thank you in my initial request / any followups that have actual content, and allow the ticket to be resolved with the operator's explanation of the issue resolution, instead of replying at the very end with a simple confirmation or "thanks" which I am guessing in many cases will auto-re-open the ticket and require it to be closed again?
